The Team at Southwoods Animal Hospital has implemented the following adjustments in an abundance of caution during the COVID-19 pandemic:
1.) Our hours of operation will be 8am-6pm Monday – Friday (previously open until 8pm Monday and Thursday), and 8am-1pm Saturday.
2.) Though our doors will be locked, we are still here for you and your pet! When you arrive at our office, please call 336-275-7266 and our staff will help you.
3.) At this time, we are only allowing drop-off or curbside visits. Clients can check-in pets at the hospital entrance, but only hospital staff will be allowed past the entrance door.
4.) Until further notice, we are no longer providing any grooming or bathing services. We are still scheduling curbside or drop-off appointments, and surgeries.
To our extremely valued clients,
Due to concerns about the novel coronavirus and related disease (COVID-19), We are taking additional precautionary measures (per the recommendations of the CDC and OSHA) within the hospital to keep our staff, doctors, animals, clients, and visitors safe – while continuing to provide essential patient care. With that in mind, we will start these new protocols to comply with the recommendations to institute social distancing. Veterinarians are considered Essential by the government and therefore we will stay open until we are advised otherwise.
If you have been sick with symptoms of COVID-19 or other illness, been exposed to someone diagnosed with COVD-19, or have traveled to a COVID-19 endemic area, we are kindly asking you to have someone else bring in your pet.
Our team has instituted a no-hand shake policy with all clients and visitors, as well as with each other. We have also increased our sanitizing protocols around the hospital for client and staff safety.
Effective Thursday 3/19/2020:
- Surgeries, Professional Grooming, Baths, Drop-Off Appointment or Boarding Reservation: When you schedule a Surgery, Groom, Bath, Drop-off appointment or Boarding Reservation we will schedule a check-in time for you as opposed to being able to check-in any time prior to 8:30a. When your pet is ready to go home, we will call you to let you know. At this time, we will be requesting payment by phone so we can expedite the check-out process for when you are here to pick them up.
- Medication and food refills: Please call ahead for refills as usual (336-275-7266). When you arrive, please call from your vehicle and stay in your vehicle. Your medication/food will be verified, we will take your payment over the phone and a staff member will bring your product(s) to you. If you need to pay with cash or a check, we will coordinate the exchange at that time.
- Appointments: If anyone in your household has been sick, we ask that you delay the appointment or at least have someone outside the household bring in your pet. We also ask that ONLY ONE client per appointment come in for that appointment. If you feel you or someone in your household is an at-risk patient (immune-compromised), we are asking that you bring your pet in but wait in your car during the appointment. We can call you to discuss options/recommendations and you can check out from the car. If you choose to stay inside, you will be required to stay in the exam room at all times until you have been checked-out. We will not allow clients to wait in the lobby.
At this time, Credit card or Care Credit is preferred, but cash or check will also be accepted.